Frequently Asked Questions

7:00 a.m. to 9:00 p.m. Last wash: 8:00 p.m.

Yes, we do.

Yes, there is always someone on site to help out or answer any questions.

Our machines take coins and we use PayRange in select machines for mobile payments. We will be updating our machines to take credit cards payments directly by end of year.

You can drop off your wash and fold at any time between 9:00 a.m. and 6:00 p.m. For same day service, drop off must be done before 2:00 p.m.

We use premium products when we launder your clothes.

It is $1.89/lb. for regular service. Same day turnaround is $2.00/lb. and must be dropped off by 2:00 p.m.

There is a $15.00 minimum.

No. We always keep our customers laundry separate from one another

With the number of pounds we wash, our team are unable to check every pocket. However, if we do find items when sorting for the wash, we will return them with your laundry.

Quite Clean Laundry is not responsible for items that are lost in the wash or damaged due to items left in pockets (crayons, pens, markers, chapstick, lipstick, etc.)

Of course! We do light stain removal. Please place all stained clothing in a separate bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. It is very useful to know the exact source of each stain, since the best treatment will vary by the type of stain and the fabric type. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stains before putting the garment in the bag, it will increase the odds of success.

Our stand practice is to wash whites with light colored clothes (separated from the dark clothes).  You may request to have whites washed separately at no extra cost.

Yes, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

Contaminated items (We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with):

• Bodily fluids from a human or pet
• Excessive pet hair
• Mildew
• Bedbugs
• Poison ivy or poison oak oils
• Hazardous chemical residue

Specialty care clothing items (These clothing items require specialty care that falls outside of our area of expertise):

• Wedding dresses
• Vintage clothes (in some cases)
• Costumes
• Hats/Headwear
• Shoes
• Fur & Animal products (feathers, fur coats)
• Purses/handbags

We offer pickup and delivery Monday through Sunday between 9:00 a.m. and 6:00 p.m.

24 - 48 hours

Yes. There is a $35 minimum order.

$1.99/lb. if you sign up for weekly or bi-weekly service. $2.25/lb. if you use our service as needed.

No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.

Just put a hold on your account in the software. We'll be back on the date you tell us.

Trash bags work best or any kind or cinchable bag! We also have a reusable laundry bags for sale.  Our Wash & Fold Laundry Bag is $12 and we will wash and return the bags to you!

On the day of your scheduled pick-up, our driver will arrive during the pick-up time. 

You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items or items that need special care. We are not able to read individual label washing instructions.

Make sure to double check your pockets! Quite Clean Laundry is NOT responsible for items lost in the wash or damaged by things left in pockets (Chapstick, crayons, markers, pens, lipstick, gum, etc.).

Next day, your driver will bring everything back to you during your confirmed delivery time. A text will be sent when your clothes are on route and again, once your delivery has been made.